Where do you ship, and how long does delivery take?
We currently ship exclusively within the United States. After placing your order, please allow 1-2 business days for processing, excluding weekends and holidays. Shipping is handled through USPS Shipping, which generally takes 2-5 business days. This brings the total delivery time to approximately 3-7 business days.
How can I track my order?
You can contact our customer service team to receive tracking details for your shipment.
What should I do if my order is missing or hasn’t arrived?
If your order hasn’t been delivered within 60 days, first verify the shipping details you provided. Contact customer service to choose between a refund or having the order re-shipped.
Can I cancel my order after I’ve placed it?
Orders can only be canceled within 30 minutes of being placed. After that, cancellation is not possible. However, you may return the item after receiving it if it meets our Return Policy requirements.
What is your return policy?
You can request a return within 30 days of receiving your order. Returned items must be in new condition with their original packaging. Worn, damaged, or used items will not qualify. Shipping fees are non-refundable.
To initiate a return, you must contact customer service for approval and ship the returned products to the following address:
424 Lake Gulch Road, Castle Rock, CO 80104.
Note: Returns without prior communication will not be accepted.
How are refunds processed?
Once your return is received and approved, refunds will be issued to your original payment method. Refunds are typically processed within 1-2 business days after approval, excluding any shipping fees.
How do I get in touch with customer service?
For questions, tracking assistance, cancellations, or returns, you can contact our customer service team:
Phone: +(1)(833) 201-0114
Email: support@wowelectro.com
We’re here to help with any concerns you may have!
We hope this FAQ answers your questions. If you need further assistance, feel free to reach out to us anytime!
